Help

Support

Kanema is made by one person in the UK, and every email is read by the person who makes it. Write to the address that fits and you'll get a reply, usually within two working days.

Who to write to

• Questions and help: hello@kanema.app. Setting up a playlist, something you can't find, an idea for the app.
• Something not working: bugs@kanema.app. Say which device and system version you're on and what you were doing. In the app, Settings › About › Report a problem starts the email for you.
• Your data and privacy: privacy@kanema.app.
• Legal matters: legal@kanema.app.

Before you write

Kanema shows no channels

Kanema is a player. It comes with no channels, playlists or subscriptions, and it can't help you find one. Add the M3U link or Xtream Codes login from your own provider, or your own Plex, Jellyfin or Emby server.

A channel won't play or keeps stopping

Try it on another device first. If it fails there too, the problem is usually with the provider: ask them. Check how many connections your subscription allows, since watching on more devices than that stops one of them. Reloading the playlist from Settings fixes most stale lists.

My playlists don't appear on my other devices

Sync uses your own iCloud account. Every device has to be signed in to the same Apple Account with iCloud on. Settings in Kanema shows which devices are syncing and when each last did.

Which devices does Kanema run on?

Apple TV with tvOS 26.1 or later, iPhone and iPad with iOS or iPadOS 26.1, Mac with macOS 26.1, and Apple Vision Pro with visionOS 26.1.

More answers are in the questions on the home page and in the guides.